Frequently Asked Questions

Shipping FAQs

  • Do you ship internationally?

Love, Lust, & Secrets currently ships within the USA only.

  • Do you ship to a PO Box?

Yes, we do ship to a PO Box.

  • Do you offer discreet shipping?

Yes, we do offer discreet shipping.

Order FAQs

  • I haven’t received an order confirmation. What should I do?

Check your account to verify if the Confirmation Number has been posted in your account.If you do not see the Confirmation Number contact

  • I haven’t received a tracking number

Check your account to verify if the confirmation number has been posted in your account.If you do not see the Tracking Number contact

  • My tracking number doesn’t work

Contact Customer Service at

  • My order was damaged / already opened upon delivery.

Contact Customer Service at and include your details and we will assist in getting your order replaced.

  • I received the wrong order.

Contact customer service at and we will replace your order.

  • Can I cancel my order?

Yes, as long as the item has not shipped.  When an Item has been shipped, the order cannot be cancelled and must be returned.

  • When can I expect my order to be shipped?

Orders placed using a credit card can be expected to be shipped within 3 days of placing the order.

Warranty FAQs

  • I have an issue with a product

Please contact us regarding your complaint. We will work with the manufacturer to sort this for you.

Returns FAQ

  • How much time I get to apply for a return?

You may apply for a return within 7 days of your receipt of the product.

  • How do I send the product back for a return/replacement?

We are here to assist you with the return instructions. Please email us at

  • When does an order quality for a return?

To be eligible for a return, please make sure that:

  1. The product was purchased in the last 7 days.
  2. The product is in its original packaging
  3. The product isn’t used or damaged