Frequently Asked Questions
- Do you ship internationally?
Love, Lust, & Secrets currently ships within the USA only.
- Do you ship to a PO Box?
Yes, we do ship to a PO Box.
- Do you offer discreet shipping?
Yes, we do offer discreet shipping.
- I haven’t received an order confirmation. What should I do?
Check your account to verify if the Confirmation Number has been posted in your account.If you do not see the Confirmation Number contact email@example.com.
- I haven’t received a tracking number
Check your account to verify if the confirmation number has been posted in your account.If you do not see the Tracking Number contact firstname.lastname@example.org.
- My tracking number doesn’t work
Contact Customer Service at email@example.com.
- My order was damaged / already opened upon delivery.
Contact Customer Service at firstname.lastname@example.org and include your details and we will assist in getting your order replaced.
- I received the wrong order.
Contact customer service at email@example.com and we will replace your order.
- Can I cancel my order?
Yes, as long as the item has not shipped. When an Item has been shipped, the order cannot be cancelled and must be returned.
- When can I expect my order to be shipped?
Orders placed using a credit card can be expected to be shipped within 3 days of placing the order.
- I have an issue with a product
Please contact us regarding your complaint. We will work with the manufacturer to sort this for you.
- How much time I get to apply for a return?
You may apply for a return within 7 days of your receipt of the product.
- How do I send the product back for a return/replacement?
We are here to assist you with the return instructions. Please email us at
- When does an order quality for a return?
To be eligible for a return, please make sure that:
- The product was purchased in the last 7 days.
- The product is in its original packaging
- The product isn’t used or damaged